What to do if your washing machine leaks
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Watch the video on "What to do if your washing machine leaks":
If your washer springs a leak, it doesn't necessarily mean something is wrong with the machine.
In this video, we go over some simple ways to stop your washer from leaking.
First and foremost, make sure your washer is level.
If needed, adjust its leveling legs, so it's not wobbly or lopsided.
You should also avoid overloading the washer with too much clothing, so it doesn't get unbalanced.
Next, check the water supply hose and its connections.
Look for damage on the hose itself and its accessories, such as the o-rings.
If anything is damaged, you'll need to replace it.
Additionally, make sure the drain hose is properly inserted and secured. A loose or incorrectly installed hose could be the source of the leak.
Make sure it's not inserted more than 6 inches into the drainpipe. It should NOT form an airtight connection.
Finally, make sure the drain hose is suspended at least 18 inches high but is no higher than 96 inches.
If you have a front-loading washer, make sure the door is properly closed and that the door seals are clean and undamaged.
On top of this, you should only use high-efficiency, or "HE", detergent.
When you fill the detergent department, never fill it above the Max line to prevent oversudsing. Too many suds may be what's causing the leak.
If you see a lot of soap in the washer's drum, be sure to clean it up because this can cause more suds and more leaks.
Front-loading washers have one last thing you should check: the pump filter.
1. First, turn off the washer
2. unplug the power cord.
3. Gently press the top area of the filter cover to open it.
4. Place an empty container around the cover, and stretch the emergency drain tube to the container. Open the tube cap and let the water from the tube drain.
5. Turn the pump filter's knob counterclockwise, and then drain the remaining water.
6. Next, clean the pump filter using a soft brush or toothbrush. Make sure the drain pump propeller inside the filter is not clogged.
7. Reinsert the pump filter, and then turn the filter knob clockwise.
8. Then close the tube cap and reinsert the tube.
9. Close the filter cover.
Once you've completed all of these troubleshooting tasks, try running a test cycle on the washer to see if the drum spins.
If it doesn't, you'll need to request service from Samsung Support to solve the issue.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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